Kibaigwa Urban Water Supply and Sanitation Authority
APPLICATION TIMELINE:
2022-01-28 2022-02-10
JOB SUMMARY
WORK STATION: KIBAIGWA TERMS OF EMPLOYMENT: PERMANENT AND PENSIONABLE
DUTIES AND RESPONSIBILITIES
i. To head the Department responsible for customer services and follow up of payments of water bills by customers; ii. To advise the Utility Manager on all issues concerning business of the Authority; iii. To check and direct subordinates on customer data collection, entry, computations and analysis to ensure they are effectively and efficiently done; iv. To develop and implement strategies for meeting customer demands for water and improving customer service; v. To check on customer database to ensure it is up-dated regularly and current; vi. To direct subordinates to ensure that a customer survey is carried out continuously to understand the current credit status and needs of customers; vii. To monitor availability of water supply at public supply points as per stand pipes; viii. To supervise disconnections and reconnections of water supply of defaulting customers to ensure they are timely carried out; ix. To manage the communication between customers and the Authority to ensure that customers are informed of all developments regarding water and sanitation services they can get from the Authority; x. To manage meter readings, calculation of water bills, preparation and distribution of the bills; xi. To coordinate appropriate procedures for collecting and disseminating customer queries, complaints or concerns to ensure that they are soundly attended and resolved; xii. To monitor the revenue collections from customers and recommends appropriate policies or plans to ensure timely payments; xiii. To set-up annual billing or revenue collection targets depending on the service supply and demands of consumers, and devises appropriate methods to achieve them; xiv. To monitor and facilitate continuous customer survey or inspections to ensure that all customers are registered and that water supplied to consumers is billed according to the agreed procedures; xv. To set-up and coordinate mechanisms for identifying, verifying and recommending vulnerable groups and individuals who may qualify for free water services according to the guiding policies; xvi. To periodically coordinate and analyze prepaid meter training needs in order to ensure they cope with the required technology and environment; xvii. To conduct open performance review and appraisal of subordinates and gives feedback; xviii. To develop individual objectives/targets and performance standards as part of the individual performance agreement in consultation with the immediate superior; and xix. To perform any other duties as may be assigned by the Managing Director.
QUALIFICATION AND EXPERIENCE
Bachelor degree/Advanced Diploma in Business Administration or equivalent qualifications from a recognized Institution with at least six (6) years working experience in a similar organizations in a position of dealing with customers.
